RETURNS & REFUNDS
30-Day Return Policy:
We provide a 30-day return window for all items purchased from our website, starting from the date of delivery. If you decide to return an item within this period, it must meet the following criteria:
Condition of the Item: The item must be in its original condition, unused, unopened, and undamaged. It should be returned in its original packaging, including all accessories, manuals, and any promotional materials.
Return Authorization: Prior to returning the item, you must obtain a return authorization from our customer support team. To request authorization, please contact us via email at firstname.lastname@example.org. Include your order number, a detailed explanation of the reason for the return, and any supporting evidence such as images or videos, if applicable.
Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product. We highly recommend using a trackable shipping method to ensure the safe return of the item.
Refund Process: Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.
Refund Timeframe: The refund process may take several business days to complete, depending on your payment method and financial institution. We will make every effort to process your refund promptly and keep you informed throughout the process.
Defective or Damaged Items:
If you receive a defective or damaged item, please notify us within 30 days of delivery. We will assist you in resolving the issue by providing a replacement, repair, or refund. Please contact our customer support team with your order number, a detailed description of the defect or damage, and supporting evidence such as images or videos.
Please note that our return and refund policy applies only to purchases made directly from our website (www.likimio.com). If you have purchased our products from authorized retailers or third-party platforms, please refer to their respective return and refund policies.
If you have any further questions or concerns regarding our return and refund policy, please don't hesitate to contact us. We are here to assist you and ensure your satisfaction with our products and services.