BEFORE/AFTERSALE SERVICE


I ordered incorrectly, am I able to change an item in my order?
Unfortunately we are unable to make any item changes to orders once the order has been placed. Alternatively, we may cancel the order if the package has not yet begun processing with our shipping department. Please note that once the package has begun processing, and a tracking number has been created, the order will NO LONGER be able to be canceled.

Can I cancel my order?
We are only able to cancel orders before the order has begun processing with our shipping department. Once a shipping label has been created, the order is no longer able to be canceled/refunded. If necessary you may refuse the package at time of delivery. Once we receive the package back at our facility we will be happy to modify or cancel and refund the order.

I received my package, and an item is missing/incorrect. Can you send me the product that I ordered?
If you believe an item is wrong/missing, please contact us immediately. Please kindly send us the picture for the defective part or telling us which part is missing according to the manual. Upon reviewing your email, we will handle the case within 24 hours on working days.

What is Pre-order?
All pre-order items are waiting for its first batch. We will ship the pre-order items by ordering date when the first batch arrived. Please note that before ordering that if the site don’t write the exact ETA, the releasing date of the pre-order items may got a little delay.

Can I apply a coupon code after placing order?
Unfortunately, we are unable to apply coupon codes to orders after they have been placed. To avoid further issues, please ensure to input your coupon code prior to ordering.

What will happen if an item in my order is found to be Out-of-Stock?
In a rare case that an item you purchased is found to be unavailable during the processing of shipment, our customer service team will contact you immediately to inquire about a possible substitution. We reserve the right to issue a refund for an out of stock items or the entire order if it makes great effects to you.