I just made an order, when will it be shipped?
We will ship the order within 24-48 hours once the order has been excluding weekends and holidays and the parcels will be dispatched from the nearest Local warehouse which ensures the parcels being delivered in 4-6 working days. NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 72 business hours.

I was sent a tracking number, but the order shows that it is still in pre-shipment. What is the status of my order?
Shipping labels are created prior to the shipment, which also creates a corresponding tracking number for the package. You will receive a shipping confirmation email at the same time. Please note that this does not indicate that the order has been shipped out. During this stage in the fulfillment process the order will be forwarded to our logistic agency for shipment. In the event that an items in your order is unavailable, you will receive an email from our customer service team to resolve any issues. Additionally, the tracking will update once the package is received and scanned by the courier.